Privacy Policy

Glowtox NYC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products, book appointments, or receive services. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information You Provide

• Name, date of birth, contact details (email, phone, address).
  
• Payment and billing information.
  
• Health history, medical records, medications, allergies, or conditions disclosed for treatment purposes.
  
• Communications (emails, texts, forms, messages).
  
  

1.2 Automatically Collected Information

• IP address, browser type, operating system, device identifiers.
  
• Pages visited, time spent, links clicked, and other usage data.
  
• Cookies and similar technologies (see Section 6).
  
  

1.3 Third-Party Sources

• Information from scheduling platforms, payment processors, or marketing services used in connection with our business.
  
  

2. How We Use Your Information

We may use your information to:

• Provide and personalize services and treatments.
  
• Process payments and manage appointments.
  
• Communicate with you about bookings, reminders, promotions, or updates.
  
• Comply with medical, legal, and regulatory obligations.
  
• Improve website functionality, customer experience, and service offerings.
  
• Prevent fraud, misuse, or unauthorized access.
  
• Market our products and services (with opt-out option).
  
  

3. Sharing of Information

We do not sell your personal information. We may share it only as follows:

• With Service Providers: Scheduling software, payment processors, IT support, marketing platforms, email/text providers.
  
• With Medical Professionals: To deliver appropriate treatments safely and effectively.
  
• As Required by Law: If compelled by subpoena, court order, or government request.
  
• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
  
• With Your Consent: In situations where you explicitly authorize disclosure.
  
  

4. Data Protection & Security

• We implement administrative, technical, and physical safeguards to protect your information.
  
• No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
  
• If we learn of a data breach, we will notify affected individuals as required by law.
  
  

5. HIPAA & Medical Information

Some of the information we collect is classified as Protected Health Information (PHI) under HIPAA. Glowtox complies with applicable healthcare privacy laws. PHI is only used or disclosed in accordance with HIPAA regulations and to provide treatment, payment, or healthcare operations.

6. Cookies & Tracking

• Our website may use cookies, pixels, and similar technologies to enhance user experience, analyze usage, and support marketing campaigns.
  
• You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.
  
  

7. Marketing & Communications

• We may send you promotional offers, newsletters, or updates via email, text, or other channels.
  
• You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.
  
• Transactional communications (e.g., appointment reminders, receipts) are not subject to opt-out.
  
  

8. Retention of Information

• We retain personal and medical information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
  
• Medical records are retained in accordance with state and federal law.
  
  

9. Children’s Privacy

• Our website and services are not intended for children under 13.
  
• We do not knowingly collect personal information from minors without parental/guardian consent.
  
• If we learn that a minor has provided us information without consent, we will delete it.
  
  

10. Your Rights

Depending on applicable law, you may have the right to:

• Access and request a copy of your personal information.
  
• Request corrections or updates to your information.
  
• Request deletion of certain information (subject to legal/medical record retention requirements)
  
• Restrict or object to processing of your data.
  
• Withdraw consent for marketing communications.
  

Requests should be submitted in writing to the contact information below.

11. Third-Party Links

Our website may link to third-party websites or platforms. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information.

12. Dispute Resolution

• This Privacy Policy is governed by the laws of the State of New York.
  
• Any dispute or claim arising from this Policy shall be subject first to good-faith mediation in New York, NY.
  
• If unresolved, disputes will be resolved exclusively through binding arbitration as described in our Terms & Conditions.
  
• You waive the right to a court trial or class action related to this Policy.
  
  

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting to our website, unless otherwise stated. You are responsible for reviewing the Policy periodically. Continued use of our services after changes constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy, or wish to exercise your rights, contact us at:

Glowtox NYC
Email: info@glowtoxnyc.com
Phone: +19177568010
Address: 106 W 13th street, New York, NY, 10011, USA

‍

‍